As we emerge from one of the most challenging periods in modern history, there’s an underlying mental health crisis that cannot be ignored. While COVID-19 cases have dropped, and life seems to be returning to normal, many workers are facing an invisible challenge—Post-Traumatic Stress Disorder (PTSD). The latest reports show that 17% of workers are now at risk for PTSD, a 56% increase from pre-pandemic levels. This surge reflects the profound mental strain the last few years have imposed, and its impact extends far beyond the individual—it is reshaping the workplace.
This concerning trend isn’t just about PTSD in isolation. Workers identified as at risk for PTSD experience significant declines in several key cognitive functions. June’s data revealed an 18% drop in focus, 11% reduction in resilience, and an 8% decline in planning capacity, not to mention memory issues. These workers also report 57% higher stress levels than their colleagues without PTSD, creating a dangerous cycle of stress, cognitive decline, and worsening mental health that demands attention.
How PTSD Shapes Workplace Performance
When most people think of PTSD, the stereotypical image of a war veteran struggling with nightmares often comes to mind. While this is one version of the disorder, PTSD manifests in a wide variety of ways. For some, the trauma might not even surface for months after the event. The pandemic, for instance, left many grappling with fear of illness, job insecurity, and extreme isolation—all of which can trigger PTSD.
In the workplace, the cognitive impacts of PTSD are profound. Those at risk may struggle with memory retention, attention to detail, and planning. Even more concerning is the impairment in self-regulation, which can affect social dynamics and team collaboration. The ability to problem-solve, focus on tasks, and make decisions can diminish, causing workers to take up to 15% longer to complete tasks and increasing the likelihood of errors.
PTSD also disrupts emotional health, making it harder for individuals to manage stress, a crucial function in maintaining productivity and emotional well-being. Often, those suffering from PTSD will avoid emotions altogether, compounding the challenge of finding healthy coping mechanisms. Without early intervention, these workers can experience a cascade of mental health issues, including anxiety and depression, further impacting their work and overall quality of life.
Empathy: The Key to Supporting PTSD-Affected Workers
The traditional punitive approach to underperformance—like placing an employee on a performance improvement plan (PIP)—is not a solution when mental health is at play. The root cause of reduced productivity for those at risk for PTSD is not laziness or lack of skill; it’s a mental health crisis that requires understanding, not punishment. A fear-based environment will only exacerbate stress, driving up healthcare costs and pushing employees closer to burnout.
Managers and organizations must embrace empathy as a core leadership principle. Numerous studies show that empathy increases employee loyalty, fosters psychological safety, and reduces stress—all of which boost productivity. Leading with empathy can create a supportive environment where employees feel understood and are more likely to seek help when needed.
Looking Ahead: Preparing for Future Mental Health Challenges
As new stressors emerge, such as the rise of the Delta variant and other unforeseen challenges, it’s crucial that organizations remain vigilant. June’s numbers show that it is far more effective to provide employees with mental health support early, rather than reacting once a problem has taken root. Companies must prioritize mental health, not only for the sake of their employees’ well-being but also for the long-term success of their business.
By implementing data-driven mental health programs and fostering a culture of empathy, companies can help their employees manage PTSD and other mental health challenges more effectively. The journey to a healthier workplace starts with recognizing the importance of mental well-being and taking actionable steps to support those in need.
